Política de envío

As part of our protective measures against spread of COVID-19, Cosmetics Web is taking safety measures for its staff due to which a minor delay in deliveries is expected estimated. 2 days delay for standard delivery..

 

Shipping Methods

Cosmetics Web takes great care packaging every item to ensure safe delivery to you.

We deliver your purchase to your doorsteps between 7am and 6pm Mon-Fri , to UK mainland addresses.

Shipping Costs shown are for UK Mainland. Some Parts of Scottish Highlands, Channel Island or Northern Ireland may accrue additional charge.

We expect an adult person to be present at the delivery address to receive and sign for the delivery and if applies mark the delivery to have received in good condition.

All claims for shortages and/or damages must be notified by telephone, or email within 48hrs, otherwise claims cannot be entered into. We will do our up most to resolve the situation best suited for both parties.

Please note that we DO NOT count -Saturday,Sunday and Public Holidays as working days.

All orders are normally dispatched within 48hrs of order confirmation, you will be emailed so you are aware that your order is on the way.

 

Returns

Although we strive to supply high quality service and goods are sold in good condition, however, if they are proved to be unsuitable may qualify for Refund, Exchange or a Credit issued, if the it is returned within 30 days.

Subject to the following conditions:

  1. The buyer pays for the returns.
  2. Items are received is un-used and in re-saleable condition.
  3. Items are not damaged and packaging is not defaced or lost, a charge may apply to replace the packaging.
  4. The items returned should include the Name, Item details or the Invoice copy and the reason for return.
  5. For any genuine return does not affect your statutory rights.

We use Royal Mail, Hermese and other couriers to provide you the best service all around the world. Our general rates up to 2 kgs of parcel are as follows.

  • UK mainland = £3.99
  • Europe = £11.99
  • US & Canada = £16.99
  • Rest of the World = £18.99

 

(PLEASE NOTE WE DO NOT SHIP ON SATURDAYS)

 

You may, when placing your order online, specify a different delivery address than your payment address if that is more convenient for you.

All delivery timescales are approximate and subject to availability. The precise timing of a delivery cannot be specified.

Customers are advised that express delivery is not available for orders from the Isle of Wight, Channel Islands, Scottish Islands or BFPO addresses.

Customers are also advised that we are unable to send aerosols or flammable products to Northern Ireland, Channel Islands, Scottish Islands or BFPO addresses.

 

 

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